After receiving your order, please check it carefully against the invoice or packing slip. If any item is incorrect please call or message us immediately.

We do not accept unauthorized returns. Please e-mail or call regarding problems with an order for assistance or a return authorization number. Returned parts must be unused, in original condition, and in original packaging and received by LifelineUSA no later than 30 days after sale for a refund.

Returns will not be accepted without a return authorization number. No returns, exchanges, or cancelations are allowed on special-order items. Returned items are thoroughly inspected before a refund is issued.

A 20% restocking fee will be charged on all returns not due to our error. There is no refund for shipping charges on returned items.